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Marine Industry Consumer Bill of Rights 

Preamble 

Amzim Marine subscribes to the dealer certification standards established jointly by the National Marine Manufacturers Association (NMMA) and the Marine Retailers Association of America (MRAA). These standards were set to insure that your boating experience is as enjoyable as possible, and that our dealership is doing everything possible to continue to earn your business. Among the standards our dealership meets is adhering to a Consumer Bill of Rights. You should expect us to meet all these criteria in your interactions with us. We would appreciate it if you would let us know should we fail to live up to any of these commitments and feel empowered to ask questions if you do not understand information provided to you. Our goal is to satisfy your boating needs, including, providing you with the opportunity to address issues you may have with our products or services in a timely fashion. 

Sales: 

The assistance of a capable and knowledgeable sales consultant 
Advertising and representations that are truthful and factual 
A written disclosure of all details associated with a purchase 
An explanation of the proper usage and operation of products 
Products properly prepared, inspected and tested before delivery 
The delivery of new products as scheduled 
An explanation of all maintenance requirements and schedules established for your product 
An explanation and written copies of warranties on all products and major components 

Service: 

The explanation of maintenance/repair plans including estimated repair time and cost 
An itemized list of all charges (both warranty and retail) with thorough explanation 
Prior approval of changes in repair costs or additional charges should they occur 
Maintenance/repair work done right the first time by knowledgeable, trained technicians 
Maintenance/repair work completed when promised 
Timely notice of changes in service delivery time if delays are experienced in repair completion 

Operations: 

Fair, open and honest treatment without discrimination 
Respectful, professional and accurate responses to all your product questions and requests 
Privacy and confidentiality of customer records 
Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations